joswdPrivacy Policy

What data we collect on joswd

We collect information in three categories: account data, transaction data, and activity data. Account data includes your email address, password, date of birth, phone number, and national identity document number. We require this information during registration and verification. Transaction data comprises all deposit and withdrawal records, payment method details, and settlement confirmations. Activity data includes your game history, market entries, account login times, and device information.

We also collect data passively. When you visit joswd, our servers record your IP address, browser type, operating system, and the pages you view. We use cookies to maintain your session and track user preferences. Third-party analytics services may place cookies on your device to measure site performance — you can opt out via your browser settings.

We do not collect financial information beyond what is necessary to process your payment. We do not store your full bank account number or card details — payment processors hold that information. We also do not collect data about your location in real time, although your IP address can indicate your general region.

Data we require for account verification

• Email address and password for account access and recovery.
• Full name, date of birth, and national ID number for identity verification.
• Proof of residence (utility bill, bank statement, or similar document) to confirm your address.
• Payment method details (bank account or mobile wallet) for deposits and withdrawals.
• Phone number for account recovery and promotional communications (optional).

How we use your data on joswd

We use account data to create and manage your account, verify your identity, and comply with anti-money-laundering regulations. We use transaction data to process deposits and withdrawals, reconcile accounts, and respond to disputes. We use activity data to detect fraud, prevent abuse, improve our platform, and personalise your experience with game recommendations and promotional offers.

We also use your data to contact you about account security, promotional terms, changes to our policy, and customer support issues. We send promotional emails only if you have opted in — you can unsubscribe from these emails at any time through your account settings or by contacting support.

Third parties and data processors we work with

We share data with trusted third-party processors who handle specific functions on our behalf. Payment processors (the networks behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet) receive your payment details to complete transactions. Identity verification providers receive your ID document and address proof to confirm your identity. Customer support platforms may access your account history to assist with inquiries.

We may disclose data to legal authorities, regulators, or law enforcement if required by law, court order, or to protect the security of our platform and users. We do not voluntarily share data with government agencies beyond what is legally mandated. Our data processors are contractually obligated to keep your information confidential and secure.

Our servers may be located outside your jurisdiction. By using joswd, you acknowledge that your data may be transferred to and processed in countries with different data protection laws. We maintain security standards consistent with industry practice regardless of server location.

Your rights and data retention on joswd

You have the right to access, correct, and delete your personal data subject to legal requirements. To request access to your data, submit a request through our support contact form. We will provide a copy of your information within 30 days. To correct inaccurate data, update your account profile or contact support with documentation.

Deletion requests are subject to regulatory and operational constraints. We must retain account data, transaction records, and identity documents for anti-money-laundering compliance and dispute resolution — typically for at least five years after account closure. After this period, we delete or anonymise your data unless legal obligations require longer retention.

Steps to request data access or deletion

1. Log into your joswd account and navigate to Account Settings.
2. Select the Data & Privacy section and choose "Request Data Access" or "Request Deletion".
3. Provide your email address and reason for the request.
4. Our team reviews your request and responds within 30 days.
5. For deletion, we confirm the retention period applicable to your account status before proceeding.

Cookies and tracking technologies on joswd

We use cookies to maintain your login session, remember your preferences, and track which games and markets you visit. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and allow us to recognise you on future visits. You can disable cookies through your browser settings — this may limit site functionality.

We use analytics cookies to measure how users interact with joswd. This data helps us optimise site performance and user experience. Third-party analytics providers (such as Google Analytics) may set cookies on your device. Their privacy policies govern how they use that data — we do not control their practices beyond our contractual agreements.

Regional context and contact information

Members in JakartaSurabaya, Bandung, Medan, Semarang, and other supported areas use joswd under this privacy policy. We comply with data protection obligations in the jurisdictions where we operate. If you have a privacy concern or wish to exercise your data rights, contact our support team through the Help section of your account or by submitting a request to our data protection contact listed in our Legal Notice.

This policy was last updated on the date shown at the bottom of this page. We may update our practices and will notify you of material changes through email or account notification. Continued use of joswd after updates indicates your acceptance of the revised policy.

Summary of our joswd privacy commitment

We at joswd collect only the data necessary to deliver our service, verify your identity, process payments, and comply with legal obligations. We do not sell your information to third parties for marketing purposes. We protect your data using industry-standard security measures. We honour your rights to access, correct, and delete your information subject to regulatory retention requirements.

Our privacy policy reflects our approach to platform governance: transparency about what we collect, how we use it, and who we share it with. You can manage your data preferences, request access to your records, and opt out of promotional communications at any time through your account settings.

For further information, review our Terms and ConditionsLegal Noticeor contact our support team through your joswd account. We respond to privacy inquiries within 30 business days.